Every Alesya Bag is guaranteed against functional issues for one year. Should you have any issues your bag will be repaired or replaced at our cost. Please email info@alesyabags to get your problem solved.
Bags ship with free ground shipping via USPS on all domestic orders from Charleston, South Carolina. Your order typically take 2-6 days to arrive. If you need your bag sooner or if you live outside of the U.S., please contact us at email@example.com for information about expedited and international shipping.
You may reach us via email at firstname.lastname@example.org. Mail all returns and exchanges to: Alesya Bags, 1012 Saint Andrews Blvd., Unit B, Charleston, SC 29407.
We get it - Alesya Bags aren’t for everyone. We accept returns and exchanged on all items within 30 days of your order being shipped.
To start a return, please email email@example.com with a subject line of ‘Return’ or ‘Exchange’ and a paid USPS return label will be sent via email within 48 hours.
Bags must be returned in new/unused condition. Returns are processed within 1 week of the return being delivered. You will receive a confirmation by email when your exchanges/refunds are processed.
Our leathers have been treated to be scratch resistant. While we don’t recommend putting liquid in your bag, should your bag become wet, wipe gently dry with a soft cloth. For regular cleaning, a damp cloth and mild leather cream may be applied. Please test any new cleaners in a small area first before using on the rest of your bag.